Rajabaj Privacy Policy — How We Handle Your Personal Data

01 Introduction

This Privacy Policy explains how rajabaj ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the rajabaj platform at rajabaj.app. We take your privacy seriously and are committed to handling your personal data responsibly and transparently.

This policy applies to all personal data collected through the rajabaj website, mobile app, and any related services. It should be read alongside our Terms and Conditions, which govern your use of the platform. By registering an account or using any part of the rajabaj platform, you confirm that you have read and understood this Privacy Policy.

If you have any questions about how rajabaj handles your data, or if you want to exercise any of your data rights, you can contact us at any time at [email protected]. We aim to respond to all privacy-related enquiries within 24 hours.

02 Data We Collect

Rajabaj collects personal data in two ways: data you provide directly when you register and use the platform, and data collected automatically when you interact with the rajabaj website or app.

Data you provide directly:

• Full name as registered on your mobile wallet account.
• Mobile phone number used for registration and payment.
• Email address (if provided during registration or support contact).
• Date of birth, used to verify that you meet the minimum age requirement of 18.
• Identity documents submitted during verification, such as a national ID card or passport.
• Payment information, including mobile wallet numbers used for deposits and withdrawals.
• Communications you send to rajabaj support, including chat logs and email correspondence.

Data collected automatically:

• IP address and approximate geographic location.
• Device type, operating system, and browser information.
• Pages visited on the rajabaj platform and time spent on each page.
• Game activity, including bets placed, games played, and session duration.
• Login timestamps and session data.
• Cookies and similar tracking technologies (see the Cookies section below).

03 How We Use Your Data

Rajabaj uses the personal data it collects for the following purposes:

Rajabaj does not use your personal data for unsolicited marketing without your explicit consent. If you have opted in to receive promotional communications, you can opt out at any time by contacting [email protected].

04 Legal Basis for Processing

Rajabaj processes your personal data on the following legal grounds:

• Contractual necessity: Processing your name, mobile number, and payment data is necessary to fulfil the contract between you and rajabaj — specifically, to operate your account and process transactions.
• Legal obligation: Rajabaj is required by applicable law to verify the identity and age of players, and to maintain records of financial transactions for anti-money laundering compliance.
• Legitimate interests: Rajabaj processes usage data and device information to protect the platform from fraud, improve performance, and ensure fair gameplay for all players.
• Consent: Where rajabaj sends promotional communications or uses non-essential cookies, it does so only with your explicit consent, which you can withdraw at any time.

05 Data Sharing

Rajabaj does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared in the following limited circumstances:

• Payment providers: Rajabaj shares necessary transaction data with bKash, Nagad, and Rocket to process deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: Where required, rajabaj may share identity documents with third-party verification services to confirm your age and identity. These services are bound by strict confidentiality agreements.
• Regulatory and law enforcement authorities: Rajabaj may be required by law to disclose certain data to regulatory bodies or law enforcement agencies. In such cases, rajabaj will comply with the legal requirement and, where permitted, notify you.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the rajabaj business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer.

06 Cookies and Tracking Technologies

Rajabaj uses cookies and similar technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit rajabaj.app.

Rajabaj uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences, such as your preferred language or display settings. These improve your experience but are not strictly necessary.
• Analytics cookies: Help rajabaj understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is used in aggregate and does not identify individual players.

You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the rajabaj platform. Disabling analytics cookies will not affect your ability to play games or manage your account.

07 Data Retention

Rajabaj retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. Specifically:

• Account registration data is retained for the duration of your account and for up to 5 years after account closure, in line with financial record-keeping requirements.
• Transaction records are retained for a minimum of 5 years from the date of the transaction.
• Identity verification documents are retained for the period required by applicable anti-money laundering regulations.
• Support communications are retained for up to 2 years from the date of the last communication.
• Usage and analytics data is retained in anonymised form for up to 3 years.

When data is no longer required, rajabaj securely deletes or anonymises it. You can request early deletion of your data by contacting [email protected], subject to any legal retention obligations that prevent immediate deletion.

08 Data Security

Rajabaj takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, or disclosure. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and the rajabaj platform.
• Encrypted storage of all personal data on secure servers with restricted access.
• Regular security audits and vulnerability assessments of the rajabaj platform.
• Strict access controls ensuring that only authorised rajabaj personnel can access personal data.
• Two-factor authentication options for player accounts to prevent unauthorised access.
• Monitoring systems that detect and alert on suspicious account activity in real time.

While rajabaj takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that affects your personal data, rajabaj will notify you promptly and take immediate steps to contain and remediate the breach.

09 Your Data Rights

As a rajabaj player, you have the following rights over your personal data. To exercise any of these rights, contact [email protected] with your registered mobile number and a description of your request. Rajabaj will respond within 24 hours.